NEW U THERAPY

The company specializes in individual, family and group therapy, and also provides teletherapy and telepsychiatry to provide versatile, flexible and affordable treatment. Their services include treatment for anxiety, depression, PTSD and other forms of mental health support. The center strives to create a “one-stop shop” for its patients, offering all the necessary services in one place, which saves time and effort for customers

The Implementation of KommoCRM has helped New U Therapy significantly improve the processes of interaction with patients, the main changes have affected:

1. The occupancy rate of the intake forms questionnaires increased by 20% thanks to automatic reminders, which reduced the number of unfilled questionnaires and made it easier to work with patient data.
2. The number of missed sessions was reduced by 10% due to automatic follow-up messages sent before scheduled sessions. This helped patients plan their visits better and reduce the number of cancellations and absences.
3. Increased appointment reminders contributed to a 10% increase in the number of appointments, as patients responded more often to automatic reminders and registered for appointments.
4. Saving staff time — thanks to the automation of processes, clinic staff were able to reduce the manual work of interacting with patients. This freed up resources and allowed for more efficient processing of incoming requests and coordination of treatment.
5. Increased conversion — the CRM system helped not to lose applications, and the clinic began to promptly call back missed calls, which led to an increase in the number of successfully scheduled visits and improved the customer experience.
6. Improving the clinic's rating — automatically sending follow-up messages asking for positive feedback helped to increase the visibility of the clinic and improve reviews of its work, which had a positive effect on the overall rating.

Thus, the introduction of a CRM system not only allowed the clinic to optimize the processes of interaction with patients, but also significantly increase the efficiency of the sales department, as well as improve the quality of service.